Shipping policy

Shipping Policy

At Pacifica Jewelry, we strive to ensure a seamless and efficient shipping experience for our customers. Please review our shipping policy below to understand how we process and deliver your orders.

Processing Time:

  • All orders are processed within 2-5 business days. This includes time for order verification, product customization (if applicable), and quality checks.

  • Please note that custom-designed jewelry may take additional time for production. You will be notified if there is any delay in processing your custom order.

Shipping Methods and Delivery Times:

  • We offer a variety of shipping options based on your location. Shipping times may vary depending on the shipping method chosen at checkout.

  • Standard Shipping: Estimated delivery time of 5-10 business days within the USA and 10-15 business days for international orders.

  • Expedited Shipping: Available for faster delivery at an additional cost. Estimated delivery time of 2-5 business days (USA) and 5-7 business days (international).

Shipping Costs:

  • Shipping fees are calculated at checkout based on your location and selected shipping method.

  • Free Shipping: We offer free standard shipping on orders over $100 within the USA.

International Shipping:

  • We proudly offer international shipping to most countries. Shipping costs and delivery times for international orders will be calculated during checkout.

  • Please note that international shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

  • You can track your order online using the tracking link provided.

Delivery Issues:

  • If there are any issues with your delivery, such as a delay, missing package, or damaged goods, please contact us immediately with your order number, and we will assist you in resolving the issue.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once the tracking information confirms delivery. Please ensure that your shipping address is correct at checkout.

  • If your package is lost or stolen, we recommend filing a claim with the carrier directly.

Returns & Exchanges:

  • For information about returns and exchanges, please refer to our Return Policy page.

If you have any questions about shipping or need assistance, feel free to reach out to our customer support team  We're happy to help!

Thank you for shopping with Pacifica Jewelry!